incorporating PLATEWAY PRESS
Terms & Conditions
Purchases via our Website
When orders are placed on our website, you will be invited to pay using PayPal. You will be automatically transferred to their secure payment server where a secure payment can be made. Once payment has been made you will be automatically transfered back to our website. When placing an order online, your details are stored by the companies who manage our shopping cart (www.romancart.com) and payment systems (PayPal), we have no access to your card details. In the rare event we are unable to fulfil an order, a full refund will be made via Paypal.
Purchases via Post or Telephone
We accept payment by Paypal and U.K. sterling cheque (payable to ANDREW NEALE please). We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping and Handling
All books are sent well packed to minimise the chance of damage while in transit.
We normally despatch orders as soon as they are received. Orders in the UK are normally received in 3 business days. International orders are usually received in 5 to 10 days.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Faulty or Damaged Goods
Should you receive a book from us that is faulty in some way or damaged please contact us within 7 days of receiving it with full details. If the book is a new one we will usually replace it at our expense, although if not in stock there may be a small delay until fresh stock arrives. If the book is secondhand we will agree appropriate compensation with you, as in these cases providing a replacement may not be possible.
However please note that it is the purchaser’s responsibility to ascertain that a book’s contents provide what they require before purchasing it and no returns are accepted in these circumstances.
All orders are VAT free.
We guarantee your satisfaction. If you have any queries at all please do not hesitate to contact us.
If you need to reach us, please email, write or telephone using the contact details on the Contact Us page.
Railway Books do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm